j / kmove down / up the list↵open the selected case (mobile)aapprove (refund / retention offer)rdisapprove refund / decline offer/search by email1–5jump to a queueenext queueEscclose form / dialog / back to list?this overlay
ZIK AI — Customer Service OS
Ask about ZIK OSread-only
Explains how ZIK OS works — can’t change anything, has no customer data. Logged in AI usage as “help_chat”.